Refund policy

Returns
We want you to love your Dew & Bloom order. If you've simply changed your mind, you can request a return within 30 days of delivery. To be eligible, the item must be unused, unopened and in its original packaging (for hygiene reasons, we can't accept opened or used cosmetic items unless they are faulty). Contact us at contact.dewandbloom@gmail.com to start a return, and we'll confirm the return address and next steps.

Damaged, faulty or incorrect items
Under the Australian Consumer Law, you are entitled to a repair, replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. If your item arrives damaged, faulty, or different from what you ordered, contact us at contact.dewandbloom@gmail.com with photos and your order number, and we'll arrange a replacement or refund at no extra cost to you.

Refunds
Once we receive and inspect your return, we'll let you know whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note it can take extra time for your bank or card issuer to process and post the refund.

Shipping costs
For change-of-mind returns, return shipping costs are the customer's responsibility. For faulty or incorrect items, we cover the cost of the return.

This policy is provided as a guide and does not limit or exclude any rights you may have under the Australian Consumer Law.